Can I request a rental appraisal online?
Yes. Open Request Appraisal, choose Rental appraisal and provide the property address. The team will follow up to discuss the property and service scope.
How much rent can my property achieve?
We provide rental appraisals based on current market conditions, comparable properties, location and demand trends.
How long does it usually take to find a tenant?
Leasing timeframes vary, however many properties lease within 1–3 weeks when priced and presented correctly.
How will management updates be provided?
The communication rhythm, reporting and authorities are agreed during onboarding and documented in the management agreement.
Do I need to furnish my property?
This depends on your target tenant market. Furnished properties are often popular in Melbourne CBD and student areas, while unfurnished properties may attract longer-term tenants.
When are rental payments processed?
Rental payments are disbursed to landlords after rent has been received and processed through our system.
What happens if the tenant stops paying rent?
Our team follows up arrears promptly and keeps landlords informed throughout the process while managing all required notices in line with Victorian legislation.
How do you screen tenants?
We conduct detailed screening including rental history, employment verification, references and database checks.
Can landlords approve tenants?
Yes. Landlords are involved in the final tenant selection process before any lease is signed.
What if tenants damage the property?
We assist landlords throughout the process, including inspections, repair coordination, quotes and bond claim support where required.
How often are routine inspections conducted?
Routine inspections are generally conducted every 6 months, in line with Victorian regulations. Additional inspections may be arranged depending on circumstances.
How are maintenance requests handled?
Tenants report maintenance issues directly to our team. We coordinate repairs using trusted contractors and keep landlords updated.
Can I choose my own tradespeople?
Yes. If preferred, landlords may nominate their own contractors or tradespeople.
What happens when a lease is ending?
We discuss renewal options with both landlord and tenant before the lease expiry and provide updated market recommendations where appropriate.
How do you minimise vacancy periods?
We proactively manage renewals, advertising and tenant communication to minimise downtime between tenancies.
What happens during the vacate process?
We conduct a final inspection, compare the property condition against the original condition report, and assist with bond finalisation and re-leasing preparation.
How do you help landlords stay compliant?
Our team stays updated with Victorian tenancy legislation and helps landlords understand their responsibilities throughout the tenancy.
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